Kevin Jeong is a design innovator with 20+ years of experience driving user-centered design principles into practical applications for Fortune 500 companies and disruptive startups. He is constantly refining his approach to integrate the ways in which research and design methods can be adapted to drive product innovation, competitive advantage, and bottom-line revenues. His drive to innovate comes from an inward focus, and he is known for developing successful processes that affect the way design teams collaborate and operate.   As a passionate entrepreneur, Kevin started his own consultancy practice in 2014, and uses his expertise to create innovative user experience practices within companies—creating cultures of trust and experimentation, while balancing practice and performance to create world class design teams.  

Kevin has been on the leading edge of design innovation his entire career. Prior to starting his design consultancy—Agency UX, Kevin served as the Director of User Experience at Goodby, Silverstein and Partners, a leading advertising agency once voted “Agency of the Decade” during his tenure. He built the UX department from scratch, and was influential in transforming siloed creative teams to an open environment that invited conversation and experimentation. He led all aspects of user experience and shaped the way all digital work was done at the agency. Prior to joining the agency, Kevin served as a Senior Information Architect at Walmart.com where he played a key role in the redesign of its 1M+ page e-commerce website and enabled a new $12M/year line of business. 

Throughout his career, Kevin has had a multitude of opportunities to introduce design innovation to companies—both in-house and to consumers in the market. In his earlier career, he worked in the New Technology Lab for MCA/Universal where he experimented with cutting-edge hardware and software, including virtual reality, 3D design, and emerging web technologies to solve business problems. 

Kevin holds a Bachelor of Arts degree in English Literature with an emphasis in Sociology from UCLA. He is an active member of the alumni association, mentoring and developing UCLA students and emerging designers. He also serves as an advisor to startups, and is active in the UXPA, BayCHI and the IGDA organizations. When he is not busy managing design projects or mentoring others, Kevin can be found innovating—he’s created a negotiation club called “Negotiated,” and enjoys exploring vegan cooking. He is also an avid cyclist and bike mechanic.